PlayKasino Casino Privacy Policy

At Play Kasino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, or play casino games online with us. We encourage you to read this document carefully so you understand your rights and how we handle your data. Our operator, Skill on Net Ltd, is registered in Malta (Reg. No. C50024) at Quantum House, 75 Abate Rigord Street, Ta' Xbiex 1120, Malta, with UK processing handled by Skill On Net Limited (UK, Reg. No. 14264775), Suite A, 4-6 Canfield Place, London, NW6 3BT. We operate under the licence issued by the UK Gambling Commission (account no. 39326), and our governing law is that of England.

1. Who We Are and How to Contact Us

Here at PlayKasino, we act as the data controller for all personal information you provide to us when you register, deposit, or play casino games online through our platform. If you have any questions about how we process your data, or if you wish to exercise your data rights, you can contact our dedicated Data Protection Officer at dpo@playkasino.com. For general enquiries, our support team is available at support@playkasino.com or via live chat on our website. We are committed to responding to all data-related requests promptly and in accordance with applicable UK data protection law.

2. What Information We Collect

When you register a Play Kasino account or interact with our services, we may collect the following categories of personal data:

• Full name, date of birth, and gender
• Email address, postal address, and phone number
• Username and account credentials (playcasino login details are stored securely)
• Payment information, including card details, e-wallet identifiers, and transaction history
• Identity verification documents (passport, driving licence, utility bills) required for KYC compliance
• Gaming activity, session data, and wagering history when you play online casino games
• Device and browser information, IP address, and geolocation data
• Communications you send us, including support messages and complaint records
• Promotional preferences, including any playcasino promo codes or bonus offers you claim

We collect this data directly from you during playcasino register processes, through cookies and tracking technologies on our website, and from third-party verification providers where required by law.

3. How and Why We Use Your Data

At PlayKasino Casino, we use your personal data only where we have a lawful basis to do so. The primary purposes for which we process your information are as follows:

3.1 Contractual Necessity

We need your data to operate your account, process deposits and withdrawals, and allow you to play casino online on our platform. Without this information, we cannot provide you with our core services.

3.2 Legal Obligations

Our Play Kasino platform is licensed by the UK Gambling Commission, which requires us to verify your identity, age (18+), and source of funds. We are legally obligated to carry out Anti-Money Laundering (AML) checks, implement responsible gambling tools such as GamStop and GamProtect integration, and maintain detailed records of all transactions and gaming activity.

3.3 Legitimate Interests

We at PlayKasino process certain data for our legitimate business interests, including fraud detection, security monitoring, improving our playcasino games library, and enhancing your overall experience on the platform. When we process data under this basis, we always balance our interests against your rights.

3.4 Consent

Where you have given us your explicit consent, we may contact you with personalised offers, Daily Picks promotions, tournament invitations, VIP Club updates, and information about playcasino no deposit bonus opportunities. You may withdraw your consent at any time by contacting us or updating your account preferences.

4. Cookies and Tracking Technologies

Our PlayKasino Casino website uses cookies and similar tracking technologies to ensure our platform functions correctly and to improve your experience when you play live casino games or browse our slots library. We use the following types of cookies:

• Essential cookies – required for the website to function, including session management and secure login
• Analytical cookies – help us understand how players use our playcasino online platform so we can make improvements
• Functional cookies – remember your preferences, such as language and currency settings
• Marketing cookies – used to deliver relevant promotional content based on your activity

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to access some features of our website, including playcasino uk-specific regional content.

5. Who We Share Your Data With

We at Play Kasino do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Payment processors and banking partners who facilitate your deposits and withdrawals
• Identity verification and KYC service providers
• Game providers such as NetEnt, Evolution, Pragmatic Play, Play'n GO, and others who supply our playcasino games catalogue
• Regulatory authorities, including the UK Gambling Commission, when required by law
• Our approved Alternative Dispute Resolution (ADR) provider, eCOGRA
• IT and cloud service providers who support our platform infrastructure
• Fraud prevention and responsible gambling organisations

All third parties we engage are contractually required to protect your data and use it only for the specified purpose.

6. International Data Transfers

Because our parent operator Skill on Net Ltd is based in Malta, some of your data may be transferred outside the United Kingdom. Where such transfers occur, our PlayKasino Casino operations ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities, to protect your data to the same standard required under UK law.

7. How Long We Retain Your Data

We retain your personal data for as long as your account remains active and for as long as we are required to do so under applicable law. Under UK Gambling Commission requirements and financial regulations, we are typically obligated to retain account records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

8. Your Data Protection Rights

As a player at Play Kasino, you have a number of rights under UK data protection law. These include:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – in certain circumstances, you may request that we delete your data
• Right to restriction – you may ask us to limit how we use your data
• Right to data portability – you may request your data in a structured, machine-readable format
• Right to object – you may object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent – where we rely on consent, you may withdraw it at any time

To exercise any of these rights, please contact our Data Protection Officer at dpo@playkasino.com. We will respond to all verified requests within one calendar month. If you are dissatisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security of Your Data

Our PlayKasino platform uses industry-standard security measures, including SSL encryption, secure server infrastructure, and access controls, to protect your personal data against unauthorised access, loss, or disclosure. Our Random Number Generator (RNG) software is independently certified by iTech Labs, and our systems are regularly audited to maintain the highest standards of integrity. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security, and you use our services at your own risk in this regard.

10. Children and Age Verification

We at Play Kasino strictly prohibit access to our platform by anyone under the age of 18. We do not knowingly collect personal data from minors. During the playcasino register process, we apply rigorous age verification checks. If we discover that we have inadvertently collected data from a person under 18, we will immediately close the account and delete the associated data. If you believe a minor has registered on our platform, please contact us immediately at support@playkasino.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by email or by posting a prominent notice on our PlayKasino Casino website. We encourage you to review this policy periodically. Your continued use of our services following any update constitutes your acceptance of the revised policy.

This Privacy Policy was last reviewed and is maintained in accordance with our Terms and Conditions. For all data protection matters, please contact our DPO at dpo@playkasino.com. For general support, reach us at support@playkasino.com or via live chat on playkasino.com.